Handling of customer information
Handling of customer information
Introduction
Art Gallery 410Gallery ("our company") handles your*¹personal information ("customer information")*² as follows:
*¹"Customers" includes those who have purchased our products and services ("Art Gallery 410Gallery Products"), those who have not yet purchased Art Gallery 410Gallery Products, those who use our website (including our online shop, "this site"), those who have made inquiries or requests regarding Art Gallery 410Gallery Products or our company or ARTDAG Group companies, and those with whom our employees have exchanged business cards or e-mails in the course of performing their duties. "ARTDAG Group Companies" refers to Art Gallery 410Gallery companies that have direct or indirect capital ties with our company, such as ARTDAG, and hereinafter collectively referred to as "ARTDAG".
*² "Customer information" includes information that has been collected in the past as well as information that will be collected in the future.
Introduction
Bijutsu 410Gallery ("our company") handles the personal information of customers*¹ ("customer information")*² as follows.
*¹"Customers" includes those who have purchased our products and services ("Bijutsu 410Gallery products"), those who have not yet purchased Bijutsu 410Gallery products, those who use our website (including our online shop, "this site"), those who have made inquiries or requests regarding Bijutsu 410Gallery products or our company or ARTDAG Group companies, and those with whom our employees have exchanged business cards or e-mails in the course of performing their duties. "ARTDAG Group companies" refers to Bijutsu 410Gallery companies that have direct or indirect capital relationships with our company, such as ARTDAG, and hereinafter collectively referred to as "ARTDAG".
*²"Customer information" includes information that will be acquired in the future as well as information acquired in the past.
1. Appropriate Acquisition of Customer Information
We will acquire customer information in a lawful and proper manner, and only to the extent necessary for our business activities.
2. Purpose of Use of Customer Information
The purposes for which customer information will be used are as follows. Customer information will not be used for any other purposes than those listed below or purposes for which separate consent has been obtained from the customer. In order to improve the quality of our services, we may confirm communications between customers and our employees.
1. Appropriate Acquisition of Customer Information
We acquire customer information in a lawful and proper manner, and only to the extent necessary for our business activities.
３．情報を取得する際の同意
(1) 美術画廊410Gallery製品の売場*³でいただいたお客様情報*⁴
*³ 「美術画廊410Gallery製品の売場」とは、弊社直営店または百貨店その他第三者（「百貨店等」）の施設内の美術画廊410Gallery製品の売場を指します。
*⁴ 「美術画廊410Gallery製品の売場でいただいたお客様情報」とは、お客様登録フォームに記載・入力いただいた情報、その他お客様のご来店・注文・購入・修理依頼・登録変更などの機会に得たお客様情報を指します。
a ご登録いただいたお客様の情報：
美術画廊410Gallery製品に関する企画立案・お客様へのご提案・情報提供・ご連絡・お直し品その他物品発送、美術画廊410Galleryの文化事業（無料コンサート・写真展等）のご案内などを行うために利用させていただきます。
b 商品のご注文・ご予約・修理ご依頼・お預りに際しいただいた情報：
商品の手配・修理、商品または修理品の引渡し・交換・品質確認、それらのご連絡・記録などを行うために利用させていただきます。
(2) 本サイト上でいただいたお客様情報：
a 美術画廊410Gallery製品に関する情報提供・企画立案、美術画廊410Galleryの各種イベント、商品等の発送、交 換、これらに関するご連絡・記録、ウェブトラフィックの分析、ターゲティング広告の配信、アンケートへのご参加の呼びかけ、本サイト更新のご案内などを行うために利用させていただきます。
b お客様に本サイトをより便利に閲覧していただくことを主な目的として、クッキーと呼ばれる データファイルをご使用のコンピュータに送付することにより、お客様に関する以下の情報を取得する場合があります。
また、弊社はこれらの情報をウェブトラフィックの分析、統計およびターゲティング広告の配信等に利用させていただくことがあります。なお、ご使用されるインターネットの閲覧ソフトの設定によりクッキーの受け取りを拒否することも可能ですが、これにより一部のサービスが正常にご利用いただけない場合がございますので、予めご了承下さい。
c また、お客様が弊社の公式SNSアカウントをフォローされた場合、お客様によるSNSアカウントの設定によっては、弊社はお客様に関する情報（Eメールアドレスを含む）を閲覧・利用することができます。この場合、弊社はこれらの情報をお客様への情報のシェアおよびメッセージの発信のみに利用することとし、これらの情報を取得または保存したり、データベース化することはいたしません。なお、お客様は、SNSアカウントの設定を変更することにより、弊社によるお客様情報の利用・閲覧を拒否することもできます。具体的な設定方法は、それぞれのSNSの利用規約等をご確認ください。
(3) 弊社に対するお問合せ等の際いただいたお客様情報：
弊社がいただいたお問合せ、ご要望などに対応するために利用させていただきます。
(4) 弊社社員との名刺・メール交換等を通じていただいたお客様情報：
弊社が主催または共催する各種イベントへの招待、美術画廊410Galleryおよび美術画廊410Gallery製品に関する情報提供などを行うために利用させていただきます。
(5) その他の方法でいただいたお客様情報：
お客様情報の取得前にお伝えした範囲内で利用させていただきます。
本サイト訪問日時および閲覧ページ
他社サイトやSNS上での弊社コンテンツの閲覧回数およびアクティベーション回数
弊社が発信した広告をクリックし、読んだ回数
3. Consent when acquiring information
(1) Customer information received at the sales floor*³ of Art Gallery 410Gallery products*⁴
*³ "Sales floor of Art Gallery 410Gallery products" refers to sales floors of Art Gallery 410Gallery products in our directly managed stores or department stores or other third party facilities ("department stores, etc.").
*⁴ "Customer information received at the sales floor of Art Gallery 410Gallery products" refers to information entered or entered into the customer registration form, and other customer information obtained when customers visit the store, place an order, make a purchase, request repairs, change their registration, etc.
a Registered customer information:
We will use this information to plan and develop plans for Art Gallery 410Gallery products, make proposals to customers, provide information, contact customers, ship repaired products and other items, and inform them of Art Gallery 410Gallery's cultural activities (free concerts, photo exhibitions, etc.).
b Information received when ordering, reserving, requesting repairs, or accepting products:
We will use this information to arrange for and repair products, deliver, exchange, and check the quality of products or repaired items, and to notify and record these matters.
(2) Customer information received on this site:
a We will use this information to provide information and plan Bijutsu 410Gallery products, Bijutsu 410Gallery's various events, shipping and exchange of products, and to notify and record these matters, analyze web traffic, deliver targeted advertisements, invite you to participate in surveys, and notify you of updates to this site.
b With the main purpose of making it easier for customers to browse this site, we may obtain the following information about you by sending a data file called a cookie to your computer.
Date and time of visit to this website and pages viewed
Number of times our content was viewed and activated on other companies' websites and SNS
Number of times advertisements sent by our company were clicked and read
In addition, we may use this information for web traffic analysis, statistics, and delivery of targeted advertisements. Please note that you can refuse to receive cookies by changing the settings of your Internet browser, but please note that this may prevent you from using some services properly.
c In addition, if you follow our official SNS accounts, we may view and use information about you (including your email address) depending on your SNS account settings. In this case, we will use this information only to share information and send messages to you, and will not acquire or store this information or make it into a database. You can also refuse our use and viewing of your information by changing the settings of your SNS account. For specific settings, please check the terms of use of each SNS.
(3) Customer information provided when making inquiries to our company:
We will use this information to respond to inquiries and requests received by our company.
(4) Customer information received through business cards, email exchanges, etc. with our employees:
This information will be used to invite you to various events hosted or co-hosted by our company, and to provide you with information about Art Gallery 410Gallery and Art Gallery 410Gallery products.
(5) Customer information received through other means:
This information will be used within the scope of what was communicated to you before the information was collected.
4. Management of customer information and provision to third parties
When acquiring customer information from customers, we will inform them of the scope of use in advance and obtain their consent.
(1) We are responsible for the management of customer information, taking measures to prevent leakage, loss, or damage, and other safety management measures, and will store and manage such information in a secure manner.
(2) We will not provide customer information to third parties without the customer's consent, except in the case of joint use as described in the next paragraph. However, we may outsource the handling of customer information, such as data management, to a third party. In such cases, we will select an appropriate contractor, conclude a contract including confidentiality, and manage customer information appropriately.
(3) In addition to the above, we may disclose or provide customer information when requested by public institutions for public interest purposes or in accordance with other laws and regulations.
(4) We may provide customer information (limited to non-personal information) received on this site to online advertising distribution companies ("advertising companies") for the purpose of delivering targeted advertising. We may also provide customer information (limited to non-personal information) to SNS providers for the digital media activities of Art Gallery 410Gallery.
4. Management of customer information and provision to third parties
When acquiring customer information from customers, we will inform them of the scope of use in advance and obtain their consent.
(1) We are responsible for managing customer information, and will take measures to prevent leakage, loss, or damage and other safety management measures, and will store and manage it securely.
(2) We will not provide customer information to third parties without the customer's consent, except in the case of joint use described in the next paragraph. However, we may entrust the handling of customer information, such as data management, to a third party. In such cases, we will select an contractor, conclude a contract including appropriate confidentiality, and entrust the contractor, and will manage customer information appropriately.
(3) In addition to the above, we may disclose or provide customer information when requested by a public institution for public purposes interest or in accordance with other laws and regulations.
(4) In addition, we may provide customer information (limited to non-personal information) received on this site to online advertising distribution companies, etc. ("advertising companies") for the purpose of delivering targeted advertisements. In addition, we may provide your information (limited to non-personal information) to SNS providers for Art Gallery 410Gallery's digital media activities.
５．お客様情報の共同利用
(1) 共同利用者の範囲
海外法人を含むARTDAGグループ各社、登録百貨店等*５及びその他の取扱店*⁶といたします。
*⁵「登録百貨店等」とは、お客様がご自身の情報を登録された百貨店等を指します。
*⁶「取扱店」とは、登録百貨店等を含む美術画廊410Gallery製品の正規取扱店を指します。
(2) 共同利用されるお客様情報の項目
氏名、住所、性別、年齢、生年月日、メールアドレス、その他商品・サービスの提供に関してお客様から弊社に提供される一切の情報といたします。
(3) 共同利用者の利用目的
a ARTDAGグループ各社：
「２．お客様情報の利用目的」に記載の通りといたします。
b 登録百貨店等：
「２．お客様情報の利用目的」の「(1) 美術画廊410Gallery製品の売場でいただいたお客様情報」に記載の通りといたします。
c 登録百貨店等以外の取扱店：
お客様が来店し要請された場合（会員カードの提示等の黙示的な要請の場合を含む）に美術画廊410Gallery製品のご提案などのために利用する場合があります。
(4) 個人データの管理責任者ARTDAGといたします。
5. Shared use of customer information
(1) Scope of shared users
ARTDAG Group companies, including overseas corporations, registered department stores, etc.*5, and other dealers*⁶.
*⁵ "Registered department stores, etc." refers to department stores, etc. where customers have registered their information.
*⁶ "Dealers" refers to authorized dealers of Art Gallery 410 Gallery products, including registered department stores, etc.
(2) Items of customer information to be shared
Name, address, gender, age, date of birth, email address, and all other information provided by customers to us in relation to the provision of products and services.
(3) Purpose of use by shared users
a ARTDAG Group companies:
As stated in "2. Purpose of use of customer information."
b Registered department stores, etc.:
As stated in "(1) Customer information received at the sales floor of Art Gallery 410 Gallery products" in "2. Purpose of use of customer information."
c Retailers other than registered department stores, etc.:
When a customer visits the store and requests it (including implicit requests such as showing a membership card), the personal information may be used to suggest Art Gallery 410 Gallery products, etc.
(4) The person responsible for managing personal data will be ARTDAG.
6. Retention period for customer information
If you do not visit us for a certain period of time, we may discard or erase your completed customer registration form or customer information registered in our computer in order to properly manage your information. In this case, please note that we may not be able to comply with your requests for disclosure of the following customer information.
7. Compliance with Laws and Regulations
We will handle customer information appropriately in accordance with laws, regulations and other standards concerning the protection of personal information.
6.Customer information storage period
If you do not visit us for a certain period of time, or to properly manage other information, we may discard or erase your completed customer registration form or customer information registered in our computer. In this case, please note that we may not be able to comply with your requests for disclosure of the following customer information.
8. Formulation of compliance programs, employee education, and continuous review and improvement
In order to properly handle customer information, we will formulate compliance programs and internal regulations regarding the protection of personal information, provide necessary education to our executives and employees, and operate them appropriately. We will also continuously audit, review, and improve these.
8. Establishment of a compliance program, employee education, and continuous review and improvement
In order to properly handle customer information, we will establish a compliance program and internal regulations regarding the protection of personal information, provide necessary education to executives and employees, and operate them appropriately. We will also continuously audit, review, and improve these.
9. Correction of customer information, suspension of use, confirmation of contents (disclosure), etc.
Please contact us below regarding corrections, suspension of use, confirmation of content (disclosure), etc. of customer information based on the Personal Information Protection Act. However, please note that depending on the sales floor you have registered, we may ask you to make inquiries to the department store or other entity in which that sales floor is located.
9. Correction, suspension of use, confirmation of contents (disclosure), etc. of customer information
For correction, suspension of use, confirmation of contents (disclosure), etc. of customer information based on the Personal Information Protection Act, please contact the following. However, please note that depending on the sales floor you have registered, we may ask you to contact the department store or other entity in which the sales floor is located.
10. Contact Information
Art Gallery 410Gallery
Online Shop/Customer Center
(Excluding Sundays, national holidays, and the New Year holidays: 13:00 - 18:00)
Contact Us
10. Contact Information
Art Gallery 410 Gallery
Online Shop/Customer Center
(Excluding Sundays, public holidays, and New Year's holidays: 13:00 - 18:00)
Contact Information